PaperBrainz for online stores
Answer shoppers before they leave the product page
Sizing, shipping, returns, "is this in stock?" — PaperBrainz answers from your own product pages and policies in seconds, at any hour, and brings you in when an order needs a person.
No credit card required · Plans from $7.99/month
[ Example conversation · the real widget ]
The questions you answer every day
Most of what visitors ask is already written down somewhere — on your site, in a PDF, in your head. PaperBrainz answers it in seconds, from your words.
- “Which size should I get?”
- “How long does delivery take to my country?”
- “What is your returns policy?”
- “Do you offer gift wrapping?”
- “Is there a discount for first orders?”
- “Can I change my order after paying?”
How PaperBrainz helps online stores
Answers from your store's own content
Import your product, shipping and FAQ pages, and upload size guides or policy PDFs. Answers come from what you wrote, not from the internet.
A person for order problems
When a shopper asks about a specific order or something went wrong, the chat lands in your Inbox and you reply in the same conversation.
Leads from browsers
Ask for an email in the chat — optional or before they start — and send new contacts to Zapier, Make or your CRM.
Stays out of checkout
Show the chat on product and help pages, and hide it on checkout or account pages with page rules.
What to add first
Upload PDFs and documents, import pages from your website, or type in questions and answers. Start with these, then let the Inbox show you what to add next.
Read the knowledge-base guide →- Product and collection pages
- Shipping and delivery page
- Returns and refunds policy
- Size guides (PDF or text)
- FAQ page
Honest limits
What it does not do
- It does not connect to your store's order system, so it cannot look up a specific order's status or stock level. Those questions are handed to you.
- It cannot take payments, apply discounts or change orders itself.
Questions
No. PaperBrainz answers from the content you give it and does not read your store's live order or inventory data. When a shopper asks about a specific order, they can bring in your team, and you reply from the Inbox.
Yes. On Shopify you paste one line of code into your theme; on Wix you install the app from the Wix App Market. It also works on WordPress, Webflow or any HTML site.
Yes. Show it on every page, only the pages you list, or everywhere except some — like checkout or the account area. You can also limit it to phones or computers.
It says so instead of guessing and offers to bring in a person. If nobody is online, the shopper leaves an email and gets your reply there.
Put it on your site today. 14 days free.
No credit card. Most people are live the same day.