Understand our refund and cancellation terms
IE Aleksandr Kirakosyan — PaperBrainz Refund Policy
Last updated: March 26, 2026
At PaperBrainz (operated by IE Aleksandr Kirakosyan), we strive to provide the best possible service to our customers. This Refund Policy outlines the terms and conditions regarding refunds and cancellations.
Please read this policy carefully before making a purchase. By subscribing to any of our paid plans, you acknowledge and agree to this Refund Policy.
If you are not satisfied with your PaperBrainz subscription, you may request a full refund within 14 days of your initial purchase. No questions asked.
For consumers in the EU and UK, this policy meets or exceeds your statutory 14-day right of withdrawal for digital services under the Consumer Rights Directive (2011/83/EU). By signing up and using the chatbot before the 14-day period ends, you acknowledge that the digital service is supplied immediately at your request. You may still withdraw within 14 days and receive a refund, even if you have used the service in that time.
To request a refund, simply contact us at support@paperbrainz.com with your account email and we will process your refund promptly.
You may cancel your subscription at any time through your account dashboard or by contacting our support team.
In the event of significant service disruptions that affect your chatbot's availability, we may issue service credits at our discretion.
| Downtime Duration | Credit Amount | Plan Eligibility |
|---|---|---|
| 4+ hours continuous | 10% monthly fee | Pro |
| 24+ hours continuous | 25% monthly fee | All paid plans |
| 72+ hours continuous | 50% monthly fee | All paid plans |
Note: Scheduled maintenance, force majeure events, and issues caused by third-party dependencies are excluded from credit calculations. Service credits are applied to future billing cycles and cannot be redeemed for cash.
If you experience any billing issues, we will resolve them promptly:
For any billing concerns, contact us at support@paperbrainz.com with your account details.
We strongly encourage customers to contact us directly before initiating a chargeback or payment dispute.
Chargebacks initiated without prior contact may result in immediate account suspension. If you file a chargeback:
For billing questions or policy clarifications, please contact:
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