PaperBrainz for small businesses
Stop losing customers to slow replies.
AI customer support for your website. It answers every visitor in seconds, 24/7 — and brings in your team when someone needs a person.
14 days free · No credit card required
Works on any website
Paste one line of code, or install the app on Wix. No developer, no plugin, no rebuild.
- WixSetup guide →
- WordPressSetup guide →
- ShopifySetup guide →
- Webflow
- Any website
Live on your site in five minutes, run entirely by you
No developer and no training data. Add what you already know, make it look like your brand, and paste a single line into your site.
Every visitor answered in seconds, day and night
Visitors ask, and get an answer right on the page they're reading. No forms, no waiting for opening hours, no ticket numbers — late-night shoppers get the same help as everyone else.
Upload PDFs and documents, add your website pages, or type in questions and answers. It answers from your content — and when something isn't covered, it says so instead of guessing.
[ Example conversations · the real widget ]
answering, no hiring required
No breaks, no holidays, no sick days. Every visitor gets a reply, even at 3 AM.
languages for your widget
Greeting, placeholder and suggested questions ready to go in 28 languages — pick yours in settings.
line of code to go live
One script tag on your site. No developer, no plugin, no rebuild.
It brings in your team when it matters
One tap on “Talk to our team”, or simply asking for a person, and the chat is handed over. You reply in the same conversation, right where the AI left off.
Waiting, live and finished chats in one place, with the visitor's page, email and the whole conversation. A chime in the dashboard and an alert on your phone the moment someone is waiting.
[ Watch a handoff ]
The real widget, after a teammate has joined from the Inbox.
Ratings after every chat
Visitors rate the conversation when it ends, and thumbs up or down on answers show you where your content needs work.
Teammates with their own login
Invite 1, 3 or 10 teammates depending on your plan. They answer from the Inbox and never see your billing, settings or sources.
The numbers at a glance
Conversations, live chats, response time and satisfaction on one overview, so you can see what your visitors need.
Wherever your customers start the conversation
Today PaperBrainz lives on your website — and when nobody's around, the conversation carries on by email while your phone gets the alert. WhatsApp and Instagram are next.
- Chat on your websiteLive
- Email follow-up when you're awayLive
- Phone alerts for your teamLive
- WhatsAppComing soon
- InstagramComing soon
WhatsApp and Instagram — answer DMs with the same AI, from the same Inbox.
Conversations turn into leads
Ask for a name and email in the chat — optional, or before they start. Export them anytime, or send each new lead to Zapier, Make or your CRM the moment it arrives.
It looks like part of your site
A classic chat bubble, or a floating ask bar with frosted glass. Your colors, your logo, light or dark — on every phone and browser.
It shows up only where it helps
Every page, only the pages you choose, or everywhere except checkout — on phones, computers, or both. It follows visitors from page to page and never leaves someone mid-conversation.
Your customers' data, handled with care
PaperBrainz is a small product, and we'd rather be straight with you than impressive. Here's what we actually do.
Read how we handle security →HTTPS for every request
Passwords hashed with bcrypt
Sessions you can see and revoke
Teammates see the Inbox only
Webhooks signed with HMAC-SHA256
Card details never reach our servers
Pricing that makes sense
Try Basic free for 14 days — no credit card required. Switch plans anytime from your dashboard.
Starter
For small sites just getting started
$79 billed annually
- 500 conversations/month
- Up to 3 knowledge sources
- 25,000 character limit
- Live chat & Inbox, 1 teammate
- Custom logo, colors & widget
- Email support
Basic
Most PopularMost businesses choose this
$199 billed annually
- 2,000 conversations/month
- Up to 10 knowledge sources
- 100,000 character limit
- Live chat & Inbox, 3 teammates
- Conversation analytics
- Transcript export (CSV)
- Priority email support
Pro
For high-traffic websites
$399 billed annually
Already using Basic? Upgrade anytime.
- 8,000 conversations/month
- Unlimited knowledge sources
- 200,000 character limit
- Live chat & Inbox, 10 teammates
- Remove PaperBrainz branding
- Advanced analytics (top questions, trends)
- Priority chat support
- 14-day free trial on Basic · no credit card
- Switch plans anytime
- Cancel from your dashboard
- Leads, webhooks & phone alerts on every plan
- Widget text in 28 languages
Compare every plan in detail →
The real cost of customer support.
Monthly cost · same 24/7 coverage
One support agent
8 hours/day, weekdays only
~$3,000/mo
24/7 in-house team
3 shifts, nights, weekends, holidays
~$12,000+/mo
PaperBrainz
Instant replies, every visitor, 24/7
$7.99/mo
Illustrative estimate, not a quote. Agent cost based on the U.S. Bureau of Labor Statistics median customer-service representative wage (~$18/hr × 160 hrs ≈ $2,880/mo, before benefits & overhead). The 24/7 figure assumes roughly 4 full-time staff across shifts. Your own costs will differ.
Common questions
Something else on your mind? Ask our chatbot, or write to support@paperbrainz.com
Sign up and you get a 14-day free trial of the Basic plan — no credit card required to start. Your chatbot embeds on your site immediately with full Basic features during the trial. Add a payment method any time from your dashboard to keep your bot live after day 14. Cancel before then and nothing is charged. Starter and Pro are direct-purchase: if you want to test first, start with the trial and switch plans from your dashboard.
A conversation is a single chat session with one customer. It ends after 30 minutes of inactivity. So one customer asking 5 questions in a row counts as one conversation.
It says so instead of guessing, and offers to bring in a person. If your team is online, the conversation lands in your Inbox and you reply right there in the chat. If nobody is around, the visitor leaves their email and gets your answer by email.
PDF, DOC, DOCX, TXT, and Markdown files. You can also paste in text, add Q&A pairs manually, or scrape content directly from your existing website.
Most users go live the same day. Upload your content, customize the widget, copy a single line of code into your site, and it's running.
Yes — every plan shows full conversation history. Basic and Pro add analytics, popular question reports, and transcript export.
The widget's own text — greeting, placeholder and suggested questions — comes ready in 28 languages: English, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Czech, Hungarian, Romanian, Greek, Russian, Ukrainian, Turkish, Arabic, Hebrew, Hindi, Thai, Vietnamese, Chinese, Japanese, Korean, Armenian, Danish, Finnish, Norwegian, and Swedish. You pick yours in settings. Conversations aren't limited to that list — the chatbot can reply in other languages too. It won't always switch on its own from a single word, but asking it to answer in a particular language works. The dashboard interface is in English.
Yes. Invite teammates from the Team page — 1 on Starter, 3 on Basic, 10 on Pro, besides you. They sign in with their own email and see the Inbox only, not your billing, settings or sources. Every reply shows who sent it.
Yes. Show it on every page, only on the pages you list, or everywhere except some — like checkout or your own account area. You can also limit it to phones or computers. A visitor already talking to your team keeps the chat on every page, so no reply gets lost.
Yes. No contracts, no cancellation fees. Cancel directly from your dashboard whenever you want.
Stop losing customers. Start with 14 days free.
No credit card required. Plans from $7.99/month.